Your state or territory
Transfer duty, first-home support, conveyancing steps and contract practices differ. Current local rules should be checked before you commit.
Australia-wide mortgage broker
You do not need to live near your mortgage broker. Find A Better Rate provides phone and video appointments for eligible borrowers across Australia, with a structured process for buying, refinancing, investing or preparing an application.

The short answer
Yes. Mortgage applications, identity checks and supporting documents can usually be handled electronically, while phone and video appointments keep the advice personal. Your property location still matters because state duties, grants, contracts, valuations and some lender policies differ.
A complete lending review
The finance assessment may be national, but buying costs and property considerations are local. We keep those two parts connected before an application is submitted.
Transfer duty, first-home support, conveyancing steps and contract practices differ. Current local rules should be checked before you commit.
Apartments, regional homes, acreage, construction and properties in smaller markets can attract different valuation or lender requirements.
Salary, overtime, allowances, contract work and business income need to be matched with a lender policy that can verify them appropriately.
Deposit is only one part of the plan. Include duty, legal costs, inspections, insurance, lender fees and a sensible post-settlement buffer.
Online, but personal
Meet by phone or video to discuss your goals, income, commitments, deposit or equity and preferred timing.
Compare suitable lender policies, repayments, fees and loan features, then prepare the evidence required.
Complete the application electronically and stay informed through approval, valuation and settlement.
Common questions
No. The discovery meeting, document collection, comparison and application process can generally be completed by phone, video and secure electronic systems.
Find A Better Rate can assist eligible borrowers Australia-wide. Service is provided remotely from Melbourne, and the lender, property and borrower must still meet applicable requirements.
Many advertised lender rates are national, but postcode, property type, valuation, loan purpose and lender appetite can affect eligibility and pricing. State duties and grants are separate from the interest rate.
Yes. The assessment can cover borrowing capacity, equity, rental income, expenses and lender policy. Obtain independent tax and legal advice about ownership structure and local obligations.
Common documents include identification, income evidence, bank statements, details of debts and living expenses, deposit or equity evidence and property documents. Requirements depend on the applicant and lender.
Reviewed 14 September 2026 by Chris Berry. Find A Better Rate is based in Melbourne and provides phone and video mortgage-broking services to eligible borrowers across Australia. General information only. State and territory duties, grants, concessions, lender policy, rates and eligibility can change. Loan approval is not guaranteed; obtain legal and tax advice where appropriate.
Official information: Moneysmart mortgage broker guidance · Housing Australia buyer support
Ready when you are
Book a free 30-minute appointment with a mortgage broker to clarify your next step.